Work School Bus with Rowdy Kids
Anonymous • October 13, 2020
Deference to expertise
As a school bus driver I had a route where the kids would hide rather than stand at the bus stop. My route is for the kids who are about to be dropped from the school system for behavior problems, no one wants to be seen getting on my bus. However I do not have a problem with student’s behavior. The district rule is to call dispatch if we stop more than three minutes and call the police if we stop more than five minutes. I stop for one minute then move the bus forward and stop for one minute. Then I do not have to report in. But the kids know they will be late getting home or reporting to work. They learn to control each other in a positive way.
Deference to expertise
Anonymous, Florida
Engagement to solve problems creates High Reliability Organizing; withdrawal from the situation toward structure (rules and principles) or authority may be an anxiety response to uncertainty and threat.
Preoccupation with failure from my experience.
Further comments on preoccupation with failure in operational terms.
"Reluctance to simplify" in operational terms from my experience.
Further comments from operational experience with "Sensitivity to operations."
"Deference to expertise" from my operational experience.
Enactment, the process of engaging the situation and changing circumstances, is the basis for High Reliability Organizing.
"Sensitivity to operations" in operational terms from my experience.
Before I had heard of HRO, Dr. Ron Perkin and I created one in a Pediatric Intensive Care Unit
With the intent to give better service to referring Emergency Departments, we created a High Reliability Critical Care Transport Service